Dunning Management
Dunning management is used to automatically retry payment collections for customers who have not paid their subscriptions on time.
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How to Access Dunning Management
1. Login to your merchant portal
2. Subscriptions > Dunning Management Tab
1. Dunning Period - Set how long you want to keep the subscription in dunning before the final actions below are taken.
2. Retry Frequency - Set the intervals after which you want to retry payment collection. Use commas in between each interval. The interval is in days.
Example:
- If you specify 1, 3, 5, then payment collection will be retried after 1, 3, and 5th day from the invoice due date.
3. Final Action to Subscriptions - Set what happens to the subscriptions when the dunning period ends
Options:
- Retain as Active - Subscription stays active after the dunning period ends.
- Cancel Subscriptions - Subscription is automatically deactivated after the dunning period ends.
4. Final Action to Invoices - Set what happens to the invoices after the dunning period ends.
Options:
- Mark As Not Paid - Keeps the invoice open after the dunning period ends.
- Mark As Voided - Voids the invoice after the dunning period ends.
5. Dunning for Trial Subscriptions
- Toggle On to enable dunning for trial subscriptions
- Toggle Off to disable dunning for trial subscriptions
