How do I reset the password for a user?

If someone in your organization has lost or changed their password and needs it to be reset, the Account Admin can send them a Password Reset link.

Last Updated: February 1, 2024

What's in this article?

If someone in your organization has lost or changed their password and needs it to be reset, the Account Admin can send them a Password Reset link.

💡 Pro Tip: Passwords should follow best practices including:

    • Avoid using the same password for multiple programs or websites
    • Passwords should be updated regularly
    • Avoid words that can be found in a dictionary or adjacent keyboard combinations (example: "qwerty", "asdfg", "12345")


From the sidebar navigation click on Configuration, then select User Management


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Find the user who needs their password reset, and click the drop-down menu in the Actions column. Choose Edit.

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On the Edit User page, click the button for Reset Password.

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