How to dispute a chargeback

You can access the Dispute Manager tool from your Business Track home page. After logging in, you can find it in the upper left-hand corner under the “Applications” dropdown.

Dispute Manager is an application that gives merchants the ability to manage disputes, chargebacks and retrieval requests. It gives merchants the power to take action on their disputes and directly submit dispute documents. This tool will be your resource for everything related to dispute management.