Uploaded incorrect document on dispute manager

You can undo most actions, as long you fix the mistake by 5 PM ET on the day you made the error. All you need to do is find the case you need to fix, and then follow the steps below:

Step 1: Login to your Business Track account at www.businesstrack.com

Step 2: Under “Applications.” select “Dispute Manager.”

Step 3: Once the window has appeared. At the top of the page, click “Cases,” then select the case you wish to update.

Step 4: In the middle of the screen click “Actions,” then from the dropdown, click “Undo.”

Step 5: Click “Submit Action.” Your case will now be returned to the queue to be reworked.

Note: If you do not see the action of UNDO it means our end of day process has already run and you cannot take back the action previously performed. Please contact your Dispute Manager Help Desk for additional support.

US: 1-800-285-3978 (Monday-Friday 7:00 AM-10:00 PM EST)